Opportunities to Selling Cloud Contact Centre

Cloud Contact Centre as a Service is a technology that allows customers to manage multiple channels of communications through a cloud-based application to increase customer and employee experience. Channels of communication include voice, email, SMS/MMS, chat and social media.   

An omni-channel CCaaS solution will allow customers and agents to seamlessly move from one form of communication to another without disconnecting from one another. CCaaS solutions can integrate with business-critical applications such as CRMs, ERPs and other databases to act as a centralized knowledge base for agents to work from.  

Opportunities to look for: 

• Businesses that are sales organizations 
• Businesses that provide customer service for a product 
• Businesses that have an internal HR Department  
• IT help desks for large organizations 
• Medical Offices 

• Businesses that do seasonal business 

Ways Telarus can support you:  

Telarus sales engineers are available to join partners on discovery calls with prospects. Engineers can be white-labelled as a member of your own company. Telarus allows you to use the CCaaS Matrix in the Telarus Back Office for supplier features, functionality, and common integrations. You can also schedule a call with supplier representatives by contacting your SPDM to have a more in-depth conversation to learn more about CCaaS suppliers’ offerings. 

Have questions? Contact our team and ask away!